April 20, 2021
 - 16:10 BST (UTC+01:00)
Panel Discussion

Panel: Delivering an Optimal Charging Experience for Consumers

So far, the EV revolution has relied on ‘early -adopters’ willing to accept less than perfect charging experiences as EV owners. Here we will examine how the level of service needs to improve as the market grows and EVs become mainstream to ensure that public charging anxiety doesn’t put off buyers.

- Analysing what consumers want from the charging experience and understanding how chargers are being used

- The importance of developing comfortable charging locations, considering weather protection and innovative locations such as underground charging possible due to no emissions

- Developing national and international standards especially in terms of interoperability and security.

-  As government legislation looks to make contactless payments mandatory, how can chargers be retrofitted to roll this out as easily as possible?

- Building customer focused networks: putting chargers in areas such as rural towns where there is less commercial benefit but expands the network and uptake of EVs

Head of Region EU North-West
Senior Customer Experience Manager
EVA England
Research Associate in Urban Mobility
Oxford University